Shipping policy

SHIPPING POLICY
Last updated: March 2026

HOW OUR TIMELINE WORKS

Every FERNFAWN portrait is drawn by hand, to order. Nothing is printed 
until you approve it — so your delivery clock starts at your approval, 
not at checkout.

  Step 1 — Digital proof: within 1–2 business days of your order.
  Step 2 — Revisions: unlimited, at your pace.
  Step 3 — Production & delivery: begins the moment you approve.

Total time = proof + any revisions + production and delivery below.

AUSTRALIA

Australian orders are printed and framed in Australia and dispatched by 
tracked local couriers.

  • Production & delivery: 7–12 business days after approval
  • Metro areas are usually faster. Regional, WA and NT may take the 
    full window.
  • Free tracked shipping on all Australian orders.
  • All prices include GST.

INTERNATIONAL

We also ship worldwide. After approval:

  • United States: 5–10 business days
  • United Kingdom: 5–10 business days
  • Canada: 7–12 business days
  • Europe: 7–14 business days
  • Rest of world: 9–19 business days

Free tracked shipping to the US, UK and Canada. Shipping to other 
destinations is calculated at checkout.

International orders may be subject to import duties or taxes set by 
your country. These are the recipient's responsibility and are outside 
our control.

All timeframes are business days (Mon–Fri, excluding public holidays) 
and are careful estimates, not guarantees.

TRACKING

You'll receive a tracking link by email when your portrait is dispatched. 
Please allow 24–48 hours for the carrier to update it.

DELIVERY ADDRESSES

Unframed prints can be sent to a PO Box. Framed pieces cannot — our 
couriers can't deliver them to PO Boxes or parcel lockers due to size.
Please give us a street address at checkout.

Please double-check your address before you order. If a parcel is 
returned to us as undeliverable because of an incomplete or incorrect 
address, we'll happily resend it — a second postage fee will apply. 
If a parcel goes missing in transit or arrives damaged, that's on us: 
contact us and we'll make it right. Nothing here affects your rights 
under the Australian Consumer Law.

DIGITAL FILES

Digital-only orders are emailed to you in high resolution within 24 
hours of your final approval. No shipment involved.

BUSY PERIODS

November and December get busy for everyone. Order early for Christmas — 
we'll publish cut-off dates on our homepage.

IF SOMETHING GOES WRONG

Delivery estimates are estimates. If a serious delay means we can't get 
your portrait to you in a reasonable time, we'll contact you with an 
updated date and you can choose to wait or cancel for a full refund. 
This is in addition to your rights under the Australian Consumer Law.

QUESTIONS?

Email support@fernfawn.com we reply within 1 business day.