Track Your Order

TRACK YOUR ORDER

[ TRACKING WIDGET — enter order number or tracking number ]

WHERE IS MY ORDER RIGHT NOW?

A FERNFAWN portrait isn't picked off a shelf, it's drawn for you. Here's 
the journey, so you always know which stage you're at.

  1 · Order received
      You'll get an order confirmation email straight away.

  2 · Your artist begins
      Usually the same or next business day.

  3 · Your proof arrives — 1–2 business days
      We email you the artwork to review. Nothing is printed yet.

  4 · Waiting on you
      Approve it, or ask for changes. Revisions are unlimited and free.
      Your order pauses here until you're happy — there's no rush and no
      deadline.

  5 · In production
      Printing and framing begin the moment you approve.

  6 · On its way
      You'll get a shipping email with a tracking link.

Delivery timeframes start at step 5 — the day you approve.

  Australia          7–12 business days   (printed and framed locally)
  United States      5–10 business days
  United Kingdom     5–10 business days
  Canada             7–12 business days
  Europe             7–14 business days

HOW TO TRACK YOUR PARCEL

  1. Look for our shipping email — check spam and junk too.
  2. Click the tracking link.
  3. If it isn't live yet, give it 24–48 hours. Couriers often take a
     day to register a parcel in their system.

Australian orders travel with tracked local couriers.

NO TRACKING EMAIL YET?

Run through these first — it's almost always one of them:

  • Check your spam and junk folders.
  • Check the email address on your order is correct.
  • Check whether you've approved your proof. Production only starts
    after approval — if your proof is still waiting for you, nothing
    has shipped yet.

Still nothing? Email support@fernfawn.com with your order number and
we'll find it for you.

DIGITAL FILES

Nothing to track — your high-resolution file is emailed within 24 hours
of approval. Check your spam folder if it hasn't landed.

SOMETHING WRONG?

  Tracking says delivered but there's no parcel — please check with
  everyone in the household, your neighbours, and your local depot
  first. Then email us and we'll chase it with the courier.

  Your portrait arrived damaged — email us with photos of the piece and
  the packaging. Full details are in our Refund & Return Policy.

We reply within 1 business day.
support@fernfawn.com