Contact information

CONTACT US

Real people, quick answers.

Whether it's a question about your order, help choosing a portrait, or 
you just want us to check whether your photo will work — we'd genuinely 
like to hear from you.

EMAIL US

support@fernfawn.com

This is the fastest way to reach us, and it reaches a person — not a 
ticket queue. We reply within 1 business day.

A note on timing: our team works Monday to Friday, US Central Time. If 
you're emailing from Australia late in your week, you'll usually hear 
back the following morning your time.

NOT SURE ABOUT YOUR PHOTO? SEND IT FIRST

You don't have to order to find out.

Email us the photo you're thinking of using and we'll tell you honestly 
whether it will make a beautiful portrait — and if it won't, what to look 
for instead. No cost, no obligation.

BEFORE YOU WRITE

You might find your answer faster here:

  • FAQ — ordering, photos, proofs, delivery, refunds
  • Photo Guide — how to pick the right photo
  • Shipping Policy — timeframes, tracking, packaging
  • Refund & Return Policy — how refunds work and what's covered
  • Track Your Order

SOMETHING WRONG WITH YOUR ORDER?

We'll sort it. Email support@fernfawn.com with:

  • Your order number
  • A short description of what's wrong
  • Clear photos of the piece and its packaging

Timeframes and what's covered are set out in our Refund & Return Policy.

BUSINESS DETAILS

FERNFAWN LLC
Email: support@fernfawn.com