Contact information

Contact Us

We are here to help. Whether you have a question about your order, need guidance choosing a portrait style, or want to check if your photo will work well - we would love to hear from you.

Email

support@fernfawn.com

This is the fastest way to reach us. We respond to every email within 24 hours on business days (Monday-Friday).

Before You Contact Us

You might find your answer right away:
- FAQ - Covers ordering, photos, proofs, shipping, returns, and more
- Shipping Policy - Delivery times, tracking, and packaging details
- Refund & Returns Policy - Our refund process and what is covered
- Photo Guide - Tips for choosing the best photo for your portrait
- Track Your Order - How to track your shipment

Have an Issue With Your Order?

If your order arrived damaged or something does not look right, please email us at support@fernfawn.com with:
- Your order number
- A brief description of the issue
- Clear photographs showing the problem

We will review your case within 1-2 business days and get it sorted.

Business Information

FERNFAWN LLC
Huntsville, AL, United States
Email: support@fernfawn.com